Blue-wolf Announces New Telecommunications Sales Force

the big apple, may additionally 31, 2017 /PRNewswire/ -- international consulting organisation Bluewolf, an IBM employer, introduced it is launching a new Salesforce Fullforce answer for the telecommunications industry—Bluewolf AI Now™ for Telecommunications. the solution could be generally available June 15.


these days, all people and the entirety is becoming smarter and greater connected than ever before. To help customers be successful, Bluewolf's Salesforce Fullforce telecommunications solution will offer quicker and greater predictable deployments through a single virtual platform with incorporated intelligence from IBM Watson. Powered with the aid of worldwide Strategic partner Vlocity, a main provider of enterprise cloud software, Bluewolf AI Now™ for Telecommunications will help communications provider companies (CSPs) join client revel in to value through unified billing, commerce, smartphone activation, income and communications throughout all channels.

Salesforce Fullforce answers are consulting associate services diagnosed for his or her specialization in precedence Salesforce industries and different key answer areas. clients gain from this designation, which boosts Bluewolf's demonstrated industry knowledge and purchaser achievement. moreover, Bluewolf's strategic partnership with Vlocity pursuits to drive enterprise-specific Salesforce innovation and answers to businesses of all sizes.

"As a Salesforce and Vlocity worldwide Strategic Consulting accomplice, we supply the method and execution to make digital transformation and AI a truth for any enterprise," said David Trinh, managing Director, Salesforce go-to-marketplace enterprise Lead, Bluewolf. "All corporations may be disrupted, and Bluewolf AI Now™ offers CSPs an shrewd, stop-to-cease virtual experience that completely transforms purchaser engagement."

Bluewolf AI Now™ for Telecommunications provides the subsequent competencies:

Augmented consumer Intelligence using IBM Watson APIs – the solution incorporates Watson conversation and character Insights technology to beautify purchaser engagement across a couple of channels, inclusive of net, chat, cell and social. clients who interact online via chat may be capable of have interaction with a chatbot designed to offer records on their modern-day offerings, such as data usage, voice consumption, price records; and deliver personalised offers and focused promotions. whilst needed, Watson will equip agents with insights that may help them higher have interaction with each client, increasing pleasure, supporting lessen name resolution and order processing instances, and boosting their go-sell and upsell opportunities.
Communications industry Cloud CRM & BSS applications, Powered by way of Vlocity and Salesforce Einstein – built natively and additively at the Salesforce platform, Vlocity Communications promises corporation Product Catalog, CPQ (Configure-fee-Quote), agreement management, Order management, and Retail Clienteling packages and pre-built business tactics, that assist CSPs deliver a differentiated purchaser enjoy and function with multiplied enterprise agility. sales Cloud Einstein Lead Scoring and opportunity Insights prioritize the best value leads, giving CSPs the intelligence to decide which customers to call first and next. service Cloud Einstein manager Insights empowers call center agents with key perception to enhance consumer pleasure, identifying the most timely instances to cognizance on based on consumer profile, sentiment, or case escalation.

real-Time Charging and Billing with MATRIXX digital trade Platform – MATRIXX permits constantly-on customer engagement and on the spot invoicing for any products or services. for example, if a CSP client is touring inside a couple of countries, where usa-specific provider charges follow, Bluewolf AI Now™ lets in for billing via one service, no matter how many new networks are being charged.
cell First and Omni-channel enjoy – native iOS cellular applications provide CSPs the potential to tailor purchaser-going through apps, customer support and sales management, with complete offline capabilities anytime, everywhere. customers obtain access to personalised offers, on-click on purchasing, and get admission to to on-demand content, without delay from companies.
Bluewolf and IBM have delivered cease-to-give up Salesforce innovation for telecommunication organizations consisting of T-cell, Vodafone Hutchison Australia, and TELUS Communications, a leading Canadian countrywide telecommunications organization.

"Our IBM and Salesforce answers help us to supply tailor-made, responsive services which can be a key enabler in reworking how we sell to and serve our customers," said Brad Pruner, Director, CRM, TELUS. "The value of integrating AI and cognitive competencies into these answers could be a source of benefit in a incredibly aggressive enterprise."

"we are excited to see the first of many Fullforce answers come to marketplace as a part of our partnership with IBM and Bluewolf," said Don Lynch, SVP, international alliances, Salesforce. "Fullforce answer companions make sure our customers gain from confirmed industry understanding, blended with Salesforce's clever customer fulfillment Platform. in the end, this empowers corporations to hook up with their clients in completely new approaches."

Bluewolf is identified as a international chief within the Salesforce implementation surroundings and holds Salesforce Fullforce master accreditation throughout sales, service and Platform. Fullforce solution partners have tested established knowledge and client achievement, and acquire Salesforce go-to-market aid, govt sponsorship and guidance as a part of the Salesforce partner software.

To research more about Bluewolf AI Now™ for Telecommunications, visit: https://bluewolf.com/ainow-telco

approximately Bluewolf, an IBM enterprise
Bluewolf, an IBM business enterprise, is the global Salesforce consulting corporation devoted to developing client and worker reviews that power a return on innovation. We permit companies of any length and enterprise to supply deeper, personalised patron moments with Augmented Intelligence (AI) as a aggressive advantage–now. using our patented challenge delivery solution, Bluewolf Sightline™, we reduce deployment time and get effects faster with much less threat for clients global, inclusive of T-mobile, Mercedes-Benz, and AmerisourceBergen. www.bluewolf.com

Salesforce, Fullforce and others are logos of Salesforce.com, Inc.

Media touch:
Tammy Chan
Bluewolf, an IBM employer
+1 415-692-4400
tammy.chan@bluewolf.com